Privacy Policy

Privacy Policy


As a professional coach and therapist our client and coaching relationship will always be built on transparency, trust and confidence in each other. Confidentiality will always be paramount. I am detailing below my privacy statement that provides you with the further confidence that I am following personal data protection laws.

I have written this statement to inform you that I am committed to protecting the privacy and security of your personal information.

This privacy notice describes how I collect and use personal information about you during and after your relationship with me, in accordance with the General Data Protection Regulation (GDPR).

This notice applies to all my clients.

Any reference to 'we', 'us', 'our', 'the company' shall mean me Monika Kloeckner as a sole trader.

Any reference to 'you' or 'Data Subject' shall mean any individual receiving this notice for whom I hold personal data.

This Privacy Statement does not include information relating to the retention of data on limited companies as such data is not incorporated within the provisions of GDPR.

This Privacy Notice also applies to my website https://www.monika-kloeckner.com

In most circumstances your data will be held by me as a "Data Controller". This means that I am responsible for deciding how I hold and use personal information about you. I am required under data protection legislation to notify you about the holding of information in this privacy notice.

I may update this notice at any time.

It is important that you read this notice, together with any other privacy notice I may provide on specific occasions when I am collecting or processing personal information about you, so that you are aware of how and why I am using such information.

Data Protection Principles

I will comply with data protection laws including GDPR. This says that the personal information we hold about you must be:

Used lawfully, fairly and in a transparent way.

Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
Relevant to the purposes we have told you about and limited only to those purposes.
Accurate and kept up to date.
Kept only if necessary for the purposes we have told you about.
Kept securely.


The kind of information I keep

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

There are "special categories" of more sensitive personal data which require a higher level of protection.

I will collect, store, and use the following categories of personal information about my clients.

Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses.
Date of birth and Gender.
Please refer to my Terms and Conditions for more information.

I will never share or sell your personal details with any Third Party.


Data Security

I have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. Details of these measures may be obtained directly from me Monika Kloeckner at hello@monika-kloeckner.com

I have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where I am are legally required to do so.

The transmission of information via the internet is not completely secure. I cannot guarantee the security of your data transmitted online and transmission is made at your own risk. If you communicate with me by email then you assume the risks of such communications being intercepted, not received or delivered, or received by individuals other than the intended recipient.


Cookies Policy

My website does not uses cookies as part of the user website experience. [Cookies are small files saved to the user's computer's hard drive that track, save and store information about the user's interactions and usage of the website]. https://www.monika-kloeckner.com is transparent and free of any data tracking including Google Analytics. Unfortunately, I cannot guarantee that your user experience will be totally free from Cookies, data tracking or data analytics if you found the website via a third-party website or search engine.

Other cookies may be stored to your computer's hard drive by external vendors if the website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.


Changes to this Privacy Policy

I reserve the right to update this privacy notice at any time, and I will provide a new privacy notice when I make any substantial updates. I may also notify you in other ways from time to time about the processing of your personal information.